Ombudsman – ECCOA

The Ombudsman Program is a program which assures people who reside in long-term care facilities receive quality care and a dignity of life at the highest practical level. Certified Ombudsmen visit residents in long-term care facilities to: inform residents of their rights as mandated by Federal and Sate law, empower residents to engage in problem-solving efforts on their own behalf, follow up on resident concerns, and resolve complaints with resident consent.

Open Hours

Mon                       8:00 AM – 4:00 PM

Tues                       8:00 AM – 4:00 PM

Wed                       8:00 AM – 4:00 PM

Thu                        8:00 AM – 4:00 PM

Fri                          8:00 AM – 4:00 PM

Sat                         Closed

Sun                        Closed

Contact Information

Address          209 S. Merchant (PO Box 631) Effingham, IL 62401

Phone             (217) 347-5569 or 1-800-283-4070